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At ACE Group India ("ACE"), we value your privacy and are committed to protecting the personal information you share with us. Your trust is important to us, and we ensure that your data is handled responsibly, securely, and in compliance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit or interact with our website, digital platforms, or online services.

We encourage you to read this Privacy Policy carefully before using our website or sharing any personal information with us.
  1. Collection and Use of Personal Information
  2. Electronic Communication
  3. Marketing Offers & Promotional Updates
  4. Lawful Processing of Information
  5. Children's Privacy
  6. Sharing of Personal Information
  7. International Data Transfers
  8. Data Retention Policy
  9. Cookies & Tracking Technologies
  10. Data Security Measures
  11. Your Privacy Rights
  12. Updates to this Privacy Policy
  13. Privacy Queries & Contact Information

Our website may contain links to third-party websites or digital platforms for your convenience. Please note that ACE Group is not responsible for the privacy practices, security standards, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

You can browse our website without providing any personal information. During your visit, our web servers may automatically collect non-personal information such as your browser type, device details, IP address, pages visited, session duration, and referral source. This information is collected in an aggregated format and is used solely to improve website performance, user experience, and service quality.

When you voluntarily submit personal information such as your name, email address, phone number, or other contact details through enquiry forms, registrations, or service requests, we use that information only for the purpose of responding to your enquiry, providing requested services, improving customer experience, and maintaining communication. Where necessary, your information may be shared within ACE Group entities solely for business-related purposes.

1. Collection and Use of Personal Information

Personal information refers to any data that can directly or indirectly identify an individual, including but not limited to name, postal address, email address, phone number, date of birth, gender, educational details, nationality, user credentials, and any information voluntarily submitted through our website.

Sensitive Personal Information may include passwords, financial information, payment details, biometric information, and health-related information where applicable. Such information is collected only with your explicit consent and processed in accordance with applicable legal requirements. Information that is publicly available or accessible under applicable laws shall not be considered sensitive personal information.

All personal information collected by ACE Group is securely processed, stored, and protected in accordance with applicable data protection regulations. While you may browse most sections of our website without providing personal information, certain services such as enquiry forms, registrations, brochure downloads, callbacks, or property bookings may require you to provide specific information. Failure to provide required information may limit our ability to offer certain products or services.

We may use your personal information for the following purposes:
  • Providing products, services, and information requested by you.
  • Responding to enquiries, support requests, and customer communications.
  • Managing bookings, registrations, and account-related services.
  • Conducting market research and improving our products, services, and website.
  • Personalising your browsing experience and communication preferences.
  • Sending project updates, newsletters, promotional offers, and marketing communications (where consent has been provided).
  • Fraud prevention, security monitoring, and legal compliance.
  • Internal analytics, reporting, and business process improvement.

Whenever you submit personal information through enquiry forms, registrations, event participation, brochure requests, or other communication channels, we may securely retain that information to fulfil your request, improve customer support, and provide relevant services.

We may also use your information to understand customer preferences, improve our website functionality, and deliver a more personalised digital experience.

While using our website, certain technical information may be collected automatically, including:
  • Your IP address and approximate geographic location.
  • Browser type, operating system, and device information.
  • Pages viewed, navigation patterns, clicks, and session duration.
  • Search queries and interactions with website content.
  • Marketing campaign performance and referral sources.
  • Cookies and similar tracking technologies.
  • Subscription preferences and completed web forms.

This information helps us analyse website performance, improve user experience, enhance website security, and provide more relevant content and services. We may also use your IP address to identify your approximate location for analytical and marketing purposes.

2. Electronic Communication

Whenever you contact us through email, enquiry forms, WhatsApp, live chat, or any other digital communication channel available on our website, we may securely record the information you voluntarily provide. This enables us to respond to your enquiries, process your requests, and deliver a better customer experience.

While submitting an enquiry, you may be requested to provide personal information such as your name, email address, mobile number, or other contact details. You may browse most sections of our website anonymously; however, certain services require this information to assist you effectively.

By submitting your contact information, you expressly authorize ACE Group to communicate with you through phone calls, SMS, email, WhatsApp, or other electronic communication channels regarding project updates, promotional offers, service-related information, or other relevant communications. This consent remains valid even if your mobile number is registered under the Do Not Disturb (DND) service, subject to applicable laws.

3. Offers and Opportunities from ACE Group & Our Partners

We would like to keep you informed about our latest residential and commercial projects, exclusive investment opportunities, product launches, events, promotional campaigns, and other services that may be relevant to your interests.

From time to time, we may also share carefully selected offers from our trusted business partners. Such communications will only be sent where you have provided your consent or where permitted under applicable laws.

You may opt out of receiving marketing communications at any time by contacting us through the details provided in this Privacy Policy. Please note that even after unsubscribing from promotional communications, we may continue sending important transactional or service-related updates whenever necessary.

4. Legitimate Processing of Information

ACE Group may process your personal information whenever such processing is necessary for legitimate business purposes, including delivering requested services, improving customer experience, maintaining website security, and complying with applicable legal obligations.

Your personal information may be processed for legitimate purposes, including but not limited to:

  • Responding to your enquiries and providing requested services.
  • Managing customer relationships and property-related communications.
  • Preventing fraud, unauthorized access, or misuse of our digital platforms.
  • Maintaining contractual obligations and business operations.
  • Ensuring compliance with legal, regulatory, and statutory requirements.
  • Improving our website, products, customer support, and digital services.

We ensure that every legitimate processing activity is carried out responsibly and does not override your fundamental rights, freedoms, or privacy interests.

5. Children's Privacy

ACE Group is committed to protecting the privacy of children. Our website, products, and services are intended for adults and are not specifically designed for individuals under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent. If we become aware that personal information relating to a child has been collected inadvertently, we will take reasonable steps to delete such information promptly.

If you are under the applicable legal age, you should access our website only under the supervision and consent of a parent or legal guardian.

6. Who Do We Share Your Personal Information With?

ACE Group values your privacy and does not sell, rent, or lease your personal information to third parties for independent marketing purposes.

Your personal information may be shared with trusted service providers, business partners, consultants, financial institutions, legal advisors, technology vendors, or other authorised entities solely for the purpose of providing requested services, improving customer support, processing transactions, or fulfilling legal obligations.

All authorised third parties are contractually obligated to maintain the confidentiality and security of your personal information and may only process it according to our instructions and applicable data protection laws.

We may also disclose your personal information where required by law, court orders, government authorities, or where necessary to protect our legal rights, customers, employees, or business interests.

7. Transfer of Personal Information

Your personal information may be processed or stored on secure servers located within or outside your country of residence where ACE Group, its affiliates, or authorised service providers operate.

Whenever cross-border data transfers occur, we ensure that appropriate technical, organisational, and contractual safeguards are implemented to protect your information in accordance with applicable privacy laws.

By accessing our website or submitting your personal information, you acknowledge and consent to such data transfers where required for providing our services or fulfilling legitimate business purposes.

8. Retention of Personal Information

We encourage you to provide accurate, complete, and up-to-date personal information. If your contact details or other personal information change, please notify us so that our records remain accurate.

ACE Group retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide requested services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Once personal information is no longer required, we will securely delete, anonymise, or dispose of it in accordance with applicable legal and regulatory requirements.

9. Cookies

Like most modern websites, ACE Group uses cookies and similar technologies to improve your browsing experience, analyse website traffic, remember user preferences, and deliver relevant content. Cookies are small text files stored on your device by your web browser whenever you visit our website.

During your visit, we may automatically collect information such as:

  • Your IP address and internet service provider (ISP).
  • The browser type, operating system, and device information.
  • The date and time of your visit.
  • The pages you visit and the time spent on each page.
  • The referring website or source from which you accessed our website.

This information is collected solely for analytical, statistical, security, and website improvement purposes. Cookies do not normally collect personally identifiable information unless you voluntarily provide such information through forms or other interactions on our website.

10. Safeguarding Your Personal Information

ACE Group is committed to protecting your personal information through appropriate technical, administrative, and organisational security measures. We continuously implement industry-standard practices designed to safeguard your data against unauthorised access, disclosure, alteration, misuse, or destruction.

Access to your personal information is restricted to authorised employees, consultants, and trusted service providers who require the information solely for legitimate business purposes and are bound by confidentiality obligations.

Although we take every reasonable precaution to secure your information, no method of electronic transmission or storage can guarantee absolute security. We therefore encourage users to exercise caution while sharing sensitive information online.

11. Your Privacy Rights & Contact Information

We respect your privacy rights and provide you with reasonable access to review, update, correct, or request deletion of your personal information, subject to applicable legal requirements.

If you have any questions regarding this Privacy Policy or the way your personal information is handled, you may contact our Customer Support team at info@acegroupindia.com.

You may contact us if you wish to:

  • Access the personal information we hold about you.
  • Update or correct inaccurate personal information.
  • Request deletion of your personal information, where applicable.
  • Withdraw consent for marketing communications.
  • Report any misuse or unauthorised use of your personal information.
  • Raise any concerns regarding data privacy or security.

To process your request securely, we may require sufficient information to verify your identity before taking any action. If you have subscribed to our marketing communications, you may unsubscribe at any time by contacting us or using the unsubscribe option included in our emails.

12. Updates to This Privacy Policy

ACE Group reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments.

Any revised version will be published on this page along with the updated effective date. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your personal information.

13. Handling Privacy Concerns

Your privacy is important to us. If you have any concerns regarding the collection, use, storage, or protection of your personal information, or if you believe that your privacy rights have not been handled appropriately, we encourage you to contact us immediately.

Our team will carefully review your concern and make every reasonable effort to resolve it promptly and fairly in accordance with applicable privacy laws and our internal data protection practices.

You may contact us at info@acegroupindia.com for any privacy-related questions, complaints, or requests.

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